FAQ | CareStack


Do I need to purchase/install additional software?

No. CareStack® is a fully integrated cloud based solution that only requires you to have an internet browser like Google Chrome, Firefox, Internet Explorer, Safari etc.

Do I need to change my hardware for using CareStack®?

CareStack® is a cloud based solution and works through your browser. So, you can use it from any device.


How can CareStack® help with my finance management?

CareStack® comes with features for centralized insurance processing, billing and accounting, payment processing and real-time analytics on the overall financial health of the practice.

Can CareStack® help me manage my patients?

CareStack® has a wide gamut of features directed at maintaining your reputation and engaging patients. eg: automated reminders, appointment confirmations, campaign management, appointment and treatment updates, making payments, secure communication, patient surveys, reputation monitoring and management, website and social media integration.

Does CareStack® support pediatric care?

Yes. CareStack® has built-in pediatric periodontal charts.

What are the features in the clinical module?

Clinical module has features like integrated charting and treatment planning, care notes, treatment planning, imaging and labs, EHR, e-prescription, patient portals, clinical asset management, patient alerts and clinical analytics.


How can I start using CareStack®?

You can request a demo and our personnel will get in touch with you. Once we have an agreement on the commercials, our team will assist you in migrating the data from your existing system and train you on using CareStack®.

Can I manage multiple locations using CareStack® ?

CareStack™ is purpose-built to maximize efficiency of multi location practices. You should request a demo so that we can show you how CareStack® assists you to centralize control, streamline operations and automate your workflows across multiple locations from a central console.

What functions in my practice can CareStack® help with?

CareStack® comes with 6 fully integrated modules for front desk management, clinical control, patient engagement, financial management, administration and analytics.

Who can use CareStack®?

CareStack® comes with enterprise grade features for dental practice management. It works equally well for individual and group practices, but offers multiple advantages to growing group practices.

What is CareStack® ?

CareStack® is a complete enterprise technology platform for dental practice management.

Security and Compliance

How secure is a cloud based solution compared to my own server?

As the recent attacks across the US suggest, nobody is safe from hacking. Being protected requires active protocols to be followed in the data center, and responding to vulnerabilities that come up faster than the hacking. This is always better done with a data center guarded by a professional team. Hence, a cloud based solution is always considered more secure than a local server.

What happens if compliance regulation changes?

As CareStack is a Cloud-based solution, we keep upgrading our protocols to match the industry requirements and all this happens behind the curtain and you do not have to break a sweat.

Will my data be secure with CareStack?

Your data is guarded by the highest levels of security protocols in our data center. We are also HIPAA compliant and assist your organization to be compliant to all security guidelines as well. Being a cloud based platform, you always have professionals watching over your data real-time, 24 x 7.

Switching to CareStack™

Do you provide support ?

Our support staff will diagnose and fix issues in your environment in a timely manner and ensure business continuity. Moreover we assign technical account managers who will analyze your existing usage trends and guide you with steps for better automation to improve practice efficiency.

Do you provide training ?

CareStack® comes with easy to use interfaces that blends well with office workflows. Our interface closely matches what your team is used to and packs powerful features on top of it. With options for onsite, remote, and self-paced training programs, we get you up to speed in record time.

Does CareStack® support imaging ?

CareStack® has integrated bridge support to many radiography systems. If your radiography system is not listed, please contact our support team. We will work with you to create the bridge.

How can I transfer data from my existing software to CareStack®?

CareStack® has necessary tools for extracting practice, clinical and financial data from all existing dental practice management systems.