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Frequently Asked Questions

CareStack is an affordable, feature-rich, cloud-based practice management software that can fully automate the administrative, clinical, and financial workflow at your dental practice. Being cloud-based means you can save on server maintenance, backup costs, time-consuming software updates, and expensive physical hardware.

Now CareStack is expanding as a unified suite of dental software products to maximize practice’s revenue, growth, and operational efficiency. We provide 3 solutions they are,

  1. CS Enterprise™
  2. CS Virtual Office™
  3. CS Revenue Cycle Management™

Additionally being cloud-based gives additional remote functionality, meaning your business can function from anywhere if you have a computer that can log in to the software. This helps in ensuring seamless functioning and ensures your business does not suffer from unforeseen business emergencies like natural disasters or shutdowns.

You can set up a product demonstration by clicking on Request Demo.

No. Logon IDs are named users in the system. A practice can have as many computers and iPads as they wish. Users can log in through any supported device.

There can be only one active session at a time for each login ID. If a user is logged onto the system and a second user attempts to log on from a different device with the same login ID the first user will be logged out of the system and the second user will be granted access. In addition, work in the system is tracked by user ID. To fully utilize the system, an office will want to know which user performed which task.

Technically a practice can put all of their operatories in a single site, but there are good reasons not to do so. Whether a practice is paying for additional logon IDs or for a second site the pricing is the same.

CareStack’s teledentistry is essentially a secure, face to face video consultation with a patient. Via the service you can:

  • Review your patient’s health history
  • Give them the opportunity to ask questions related to their oral health symptoms or problems
  • Deliver an initial consultation to determine the next steps such as a scheduled appointment for further diagnosis or treatment
  • Determine if a prescription is necessary and clarify details about filling it, pick-up, etc.
  • Refer your patient to a specialist if necessary
  • Follow-up on previous treatment and/or confirm progress on current ortho treatment

CareStack is supported on the Google Chrome and Mozilla browser since it is available on any operating system. It is also supported on Safari for the iPad.

If you use an operating system other than those specified, we cannot guarantee they will perform satisfactorily.

We have completely reimagined dental practice management software to ensure a practice operates more efficiently. By understanding each user’s role in the practice and easily guiding them through daily routines, CareStack helps ensure your practice will reach its goals in a better way as we are completely Cloud Based.

Cloud storage remains one of the safest ways to store your data due to its unique encryption techniques. Patient data is kept in a highly secure encrypted format and is managed in a 100% HIPAA compliant professional environment. Security costs are included in the CareStackk suite and cloud offers the highest standards of technological and logistical security. This means the dental practices needn’t spend additional amounts on the security of their respective servers.

CareStack is a unified suite of cloud-based dental software products to manage the clinical and business needs of your enterprise via centralization and automation. Below, we'll discuss the key features of CareStack.

CareStack features:

  • Patient Portal
  • Patient Engagement
  • Appointments & Scheduling
  • Teledentistry
  • Notes & Charting
  • Patient financing
  • Claims management
  • Business Analytics & Reports