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Dr. Rafael Rivera Jr., DDS, Owner/Dentist, Smile Starters
September 30, 2020

Making the Switch and Managing the Unknown

Changing anything within your practice is hard, especially the key clinical and communication system. But, it doesn’t have to be as hard as you think. 

Dr. Raf shares his service experience in the United States Navy and how the learnings from the Navy is brought into his dental practice. Having processes and strategies in place, he explains why the basic flow of the office should be familiar to the staff and patients. Making a bold switch to a cloud-based practice management software anticipated strong change management. With an aim at fulfilling his aspirations to improve access to quality dental care for the underserved, Dr. Raf expresses throughout the podcast on how multiple technology modernization like CareStack has helped him give his best to the patients.