Revenue Cycle Management

Our RCM solution allows practices to focus more on patients and worry less about collections. By combining modern technology, effective processes and expert billing specialists, we optimize the payment cycle, reduce administrative burden and increase collections.

Fee schedule maintenance

Keep fee schedules up to date to ensure proper treatment plans and the submission of clean claims.

Eligibility & benefit verification

A comprehensive breakdown of the patient or family’s insurance is gathered and placed in the patient’s electronic record for future and same day appointments as well as walk-ins.

Claims management

Submit primary and secondary claims electronically everyday with sufficient review to ensure that the claim will not be denied over a clerical error, which typically occurs 3-4 times per week in most dental offices.

Denial management

Investigate the cause for denials and do prompt follow up with insurance companies to collect outstanding balances.

Payment posting

Post insurance payments and contract adjustments to the patient ledgers accurately and timely–within 24 business hours after the EOB is scanned by the office.

Financial reporting

Email weekly and monthly reports to the management staff, with a summary of insurance collection efforts and any issues discovered that will slow down the collection efficiency.

Customization and setup

Setup and customize CareStack™ to meet the specific needs of the practice.

Data migration

Easily migrate clinical, financial and administrative data from existing systems.

Integration

Integrate CareStack™ with any other business critical systems used in the practice.

Training

Train staff using onsite, remote and self-paced training programs delivered by expert trainers.

Support

Integrated customer support to quickly diagnose and fix issues in the live environment.

Account management

Account managers monitor existing usage trends and guide practices towards better automation.

We know that we have a reliable partner in CareStack™ who thinks about our success.

- Alan, Practice owner

Related resources

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Revenue Cycle Management