(407) 833-6123

World Class Customer Support

Dedicated customer support and account management teams to provide chat, email and phone assistance.

  • First response under 30 secs
  • 100% response rate
  • 95% customer satisfaction rate
Dental software support

What makes us world class?

We solve problems. Not tickets.

We’re committed to helping you succeed and grow with CareStack. We make sure that when a customer takes the time to contact us, they’re reaching someone who understands and is sympathetic to dental office workflows and the multitude of roles, circumstances, and functions within the dental practice.

" The mission and goal of the support team is to create the highest level of excellence in customer experience. That's the CareStack mentality. "
Dana Horsch

Customer Support Lead

Key Highlights

Success advocates

30 Seconds

Time to first response


Response rate


Customer satisfaction rate

How It Works

our knowledge base

dental practice management

Discover everything that can be done with CareStack by accessing our knowledge base, from documentation to videos.

your mode of support

dental support

We provide a lot of ways for you to receive support: Live chat, email, and phone calls. You get to choose what’s right for you.

our live webinars

dental webinar

Attend the live webinars and get all of your questions answered in real-time by our expert panelists.

Submit tickets
on our help portal

support ticket

Customers can view all the tickets for their practice and their status through our ticket management system.

Meet Our Customers

Dental Depot
Dental Depot

Dental Depot is a multi-specialty DSO providing patients with affordable dental care in Texas.

Now Care Dental
Now Care Dental
Now Care Dental
Our front desk experience with the kiosk and patient communication features have eliminated delays beyond our comprehension.
Tyler Phillips
Dr. Nicholas Geller, DDS

Owner, Now Care Dental

Heritage Dental
Heritage Dental

Heritage Dental Partners is a DSO with six offices formed as a merger of Tri-city Dental and Omni Dental.

Brian D Williams DDS
Now Care Dental
Brian D Williams DDS
CareStack's patient portal, along with the PMS, has minimized errors in patient details and made the whole workflow a breeze.
Tyler Phillips
Tyler Phillips

Practice Manager, Brian D Williams DDS



Case Studies