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World Class Customer Support

Dedicated customer support and account management teams to provide chat, email and phone assistance.

  • First response under 30 secs
  • 100% response rate
  • 95% customer satisfaction rate

What makes us world class ?

We solve problems. Not tickets.

We’re committed to helping you succeed and grow with CareStack. We make sure that when a customer takes the time to contact us, they’re reaching someone who understands and is sympathetic to dental office workflows and the multitude of roles, circumstances, and functions within the dental practice.

" The mission and goal of the support team is to create the highest level of excellence in customer experience. That's the CareStack mentality. "
Dana Horsch

Customer Support Lead

Key Highlights
Customer

Success advocates

30 Seconds

Time to first response

100%

Response rate

95%

Customer satisfaction rate

How It Works

Access
our knowledge base


Discover everything that can be done with CareStack by accessing our knowledge base, from documentation to videos.

Choose
your mode of support


We provide a lot of ways for you to receive support: Live chat, email, and phone calls. You get to choose what’s right for you.

Attend
our Live webinars


Attend the live webinars and get all of your questions answered in real-time by our expert panelists.

Submit tickets
on our help portal


Customers can view all the tickets for their practice and their status through our ticket management system

Meet Our Customers

Dental Depot
Dental Depot

Dental Depot is a multi-specialty DSO providing patients with affordable dental care in Texas.

www.dentaldepot.net
Now Care Dental
" Our front desk experience with the kiosk and patient communication features have eliminated delays beyond our comprehension. "
Dr. Nicholas Geller, DDS

Owner, Now Care Dental

" Our front desk experience with the kiosk and patient communication features have eliminated delays beyond our comprehension. "
www.nowcaredental.com
Heritage Dental
Heritage Dental

Heritage Dental Partners is a DSO with six offices formed as a merger of Tri-city Dental and Omni Dental.

www.heritagedentalpartners.com
Brian D Williams DDS
" CareStack's patient portal, along with the PMS, has minimized errors in patient details and made the whole workflow a breeze. "
Tyler Phillips

Practice Manager, Brian D Williams DDS

" CareStack's patient portal, along with the PMS, has minimized errors in patient details and made the whole workflow a breeze. "
www.bwilliamsdds.com

Webinars

Case Studies